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完整的CIS-HAM考試資訊|第一次嘗試輕鬆學習並通過考試,100%合格率ServiceNow Certified Implementation Specialist - Hardware Asset Management
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ServiceNow是領先的基於雲的平台,為全球企業提供廣泛的IT管理服務。 ServiceNow的核心產品之一是其硬件資產管理(HAM)模塊,該模塊使組織能夠有效地跟踪、管理和優化其硬件資產。為了確保專業人士具備實施和管理ServiceNow HAM所需的必要技能和知識,該公司提供了認證實施專家-硬件資產管理(CIS-HAM)考試。
最新的 CIS-Hardware Asset Management CIS-HAM 免費考試真題 (Q113-Q118):
問題 #113
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
- A. Mobile App
- B. Mobile ITAM App
- C. Mobile Agent App
- D. Mobile Asset App
答案:D
解題說明:
The ServiceNow Mobile Asset App is the app that provides end users visibility to their assigned hardware and consumable assets1.
The Mobile Asset App allows end users to do the following1:
View their assigned assets and consumables in the My Locker screen
Request new assets or consumables from the service catalog
Scan barcodes or QR codes to identify assets
Open incidents related to their assets
Return assets or consumables when they are no longer needed
The other options are not the correct answer because they have different purposes and functionalities2:
B: Mobile App: This is the app that provides end users access to the Now Platform features, such as service catalog, knowledge base, virtual agent, and notifications.
C: Mobile ITAM App: This is the app that provides asset managers and stockroom managers access to the Hardware Asset Management features, such as asset requests, purchase orders, transfer orders, stock order tasks, and asset inventory audit.
D: Mobile Agent App: This is the app that provides IT agents access to the IT Service Management features, such as incidents, problems, changes, requests, and tasks. References:
1: Mobile Asset App
2: ServiceNow Mobile Apps
問題 #114
When transferring non-consumable assets between stockrooms, how must they be transferred?
- A. In groups of ten items
- B. In sets of two items
- C. No more than 10% of the source stockroom's inventory
- D. As a single entity with a quantity of one
答案:D
解題說明:
According to the Hardware Asset Management documentation, non-consumable assets are assets that are not depleted or used up when they are applied or consumed, such as laptops, monitors, or routers.
Non-consumable assets are tracked individually in the ServiceNow platform, and each asset has a unique asset tag and serial number.
When transferring non-consumable assets between stockrooms, they must be transferred as a single entity with a quantity of one, as stated in the Hardware Asset Management documentation: "Non-consumable assets are transferred as a single entity with a quantity of one. For example, a laptop is transferred as a single entity with a quantity of one." Therefore, the correct answer is option C, as a single entity with a quantity of one. Reference:
Hardware Asset Management documentation
What is Hardware Asset Management?
問題 #115
Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to Stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?
- A. $90
- B. $180
- C. $110
- D. $63
答案:D
解題說明:
Explanation
To calculate the value of the consumed Bluetooth keyboard, you need to use the average cost method, which is one of the methods for valuing inventory in ServiceNow Hardware Asset Management1. The average cost method assigns the same cost to each unit of inventory, regardless of when or at what price they were purchased. The average cost is calculated by dividing the total cost of goods available for sale by the total number of units available for sale. In this case, the total cost of goods available for sale is$630 + $360 = $990, and the total number of units available for sale is 7 + 2 = 9. Therefore, the average cost per unit is $990 / 9 =
$110. This means that each Bluetooth keyboard in Stockroom C has a value of $110, regardless of whether it was part of the original seven or the newly procured two. Hence, when one of these keyboards is consumed, the value of the consumed Bluetooth keyboard is $110. References:
Inventory valuation methods, which explains how to use different methods for valuing inventory in ServiceNow Hardware Asset Management, such as average cost, first in first out (FIFO), last in first out (LIFO), and specific identification.
問題 #116
Why may users request loaner assets even when the requested asset is not available in the local stockroom?
- A. The request creates an automatic transfer order to move assets from a warehouse with in stock assets.
- B. The request automatically creates a purchase order to obtain the assets from a vendor.
- C. The wait-listed loaner asset requests provide visibility to streamline internal transfer order flows.
- D. The wait-listed loaner asset requests provide visibility to the demand for loaner orders.
答案:D
解題說明:
According to the ServiceNow Hardware Asset Management documentation, a loaner asset is a temporary asset that is provided to a user for a specific period of time, such as when their primary asset is being repaired or replaced1. Users can request loaner assets from the Service Catalog, where they can select the type, quantity, and duration of the loaner asset they need2. If the requested asset is not available in the local stockroom, the request is wait-listed until the asset becomes available3. Users may request loaner assets even when the requested asset is not available in the local stockroom because the wait-listed loaner asset requests provide visibility to the demand for loaner orders. This visibility helps the asset managers to plan and optimize the loaner asset pool, as well as to identify and address any gaps or bottlenecks in the loaner asset fulfillment process.
The other options are not correct because:
The request does not create an automatic transfer order to move assets from a warehouse with in stock assets.
Transfer orders are created manually by the stock manager to move assets between stockrooms.
The wait-listed loaner asset requests do not provide visibility to streamline internal transfer order flows.
Transfer order flows are managed by the stock manager using the Transfer Order Management module.
The request does not automatically create a purchase order to obtain the assets from a vendor. Purchase orders are created manually by the procurement manager to order assets from vendors.
References:
ServiceNow Hardware Asset Management: Loaner Asset Requests
ServiceNow Hardware Asset Management: Request a loaner asset
ServiceNow Hardware Asset Management: Waitlist a loaner asset request
[ServiceNow Hardware Asset Management: Asset Reservations and Loaner Asset Requests]
[ServiceNow Hardware Asset Management: Transfer orders]
[ServiceNow Hardware Asset Management: Transfer Order Management]
[ServiceNow Hardware Asset Management: Purchase orders]
問題 #117
From where can you publish catalog items? (Choose two.)
- A. From a model
- B. From a user record
- C. From a vendor item
- D. From the model category
- E. From an asset record
答案:A,C
問題 #118
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